Shipping policy

As soon as you make your purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. If after the time indicated below for each country you have not received your order, please contact us with your order number and we will review your order history to find a solution as soon as possible. You will receive an email with the tracking of your order so that you can be aware of the status of your shipment at all times.

Salty Ibiza shall not be liable for delivery errors that occur when the delivery address entered by the User in the order form does not correspond to the actual address or when any information has been omitted.

At all times Dora Herbst Ibiza will work to offer the best service in terms of international shipments, however, it may happen that for some reason or cause beyond our control, an order may be cancelled, in which case Dora Herbst Ibiza will communicate it within a period not exceeding 48H working accompanied by a refund in the payment method used by the customer for the purchase..

To place an order you need to log on to www.doraherbstibiza.com and add the product you wish to purchase to the basket, according to the instructions on the screen, filling in the order form provided and validating it. It is essential that the information on the form is correct. Dora Herbst Ibiza will reproduce exactly what is written, without modifying letters, capital letters, punctuation marks, etc.

In the event of incorrect delivery details, the cost of resending the shipment shall be borne by the customer. The validation of the order by the customer expressly implies knowledge and acceptance of these general terms and conditions as part of the conclusion of the contract. In the absence of proof to the contrary, the data recorded by Dora Herbst Ibiza constitutes proof of all transactions between Dora Herbst Ibiza and its customers. Dora Herbst Ibiza shall archive and make accessible the electronic document in which the contract is concluded. Once the purchase has been made, the user will receive a confirmation of the order by e-mail including the purchase invoice.